FAQ

Frequently asked questions

Orders & shipping

Where do you ship?
We ship to US addresses only, including APO/FPO/DPO. Alaska, Hawaii and US territories may take a little longer.

How long does delivery take?
Orders ship in 1-3 business days and usually arrive 7-12 business days after that. You'll get a tracking link by email.

How much is shipping?
Free on orders of $49 or more. Otherwise it's a flat $4.99.

Why did my order arrive in more than one package?
Items can ship from different warehouses, so one order may arrive in several packages.

Products

Who are your products for?
Anyone who finds bending, reaching or gripping harder than it used to be, and the family members and caregivers who shop for them.

Are these medical devices?
No. Our products are everyday helpers for the home. They aren't meant to diagnose, treat or prevent any condition. If you have a health question, please ask your doctor or occupational therapist.

Can I send an order as a gift?
Yes. Just enter the recipient's address at checkout.

Returns

What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. Email support@tailnest.co first and we'll send instructions. See our Refund Policy.

My item arrived damaged or wrong.
Sorry about that! Email us within 7 days with your order number and photos, and we'll send a replacement or refund.

Can I cancel my order?
Yes, within 12 hours of ordering. Email us right away.