Refund policy

30-day returns

You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

How to start a return

Email support@tailnest.co with your order number and the item(s) you'd like to return. We will reply with the return address and instructions. Please do not send items back without contacting us first; we can't accept returns sent to the manufacturer.

Return shipping

Change of mind / no longer needed: the customer pays return shipping. Original shipping charges are non-refundable.
Damaged, defective or wrong item: we cover it. Email us within 7 days of delivery with photos of the item and packaging, and we'll send a free replacement or a full refund. In most cases, you won't need to send the item back.

Non-returnable items

For hygiene reasons, socks, nail care tools, lotion applicators, bath aids and eating utensils that have been used cannot be returned unless they arrived damaged or defective. Gift cards are non-refundable.

Refunds

Once we receive and inspect your return, we will email you. Approved refunds go to your original payment method within 5–10 business days. Your bank may take extra time to post the refund.

Exchanges

The fastest way to get a different size or color is to return the item and place a new order.

Order cancellations

You can cancel within 12 hours of placing your order for a full refund. After that, the order may already be processing; contact us and we'll do our best to help.