Shipping policy

Where we ship

We currently ship to all addresses within the United States, including APO/FPO/DPO addresses. Shipping times to Alaska, Hawaii and U.S. territories may be longer.

Shipping rates

  • Free standard shipping on orders of $49 or more.
  • Orders under $49: flat $4.99 standard shipping.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12 PM ET are processed the next business day.

Delivery time

After processing, standard delivery usually takes 7–12 business days. Your items ship from our partner fulfillment centers, so items in the same order may arrive in separate packages at no extra cost.

Order tracking

Once your order ships, we will email you a tracking number. Tracking may take 2–3 business days to show updates.

Delays

If we can't ship your order within the time stated above, we will email you, give you a new estimated date, and give you the option to cancel for a full refund.

Wrong address, lost or stolen packages

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If tracking shows "delivered" but you can't find your package, contact us within 7 days and we'll help you file a claim with the carrier. If a package is lost in transit, we will reship it or refund you.

Questions?

Email us at support@tailnest.co.